Returns & Exchanges

Last Updated: October 26, 2023

Hello, beautiful souls and practical minds! At UNIQUE BARGAIN Shop, we pour the same care into your shopping experience as we do into curating our collections. We understand that sometimes a product might not be the perfect fit—whether it’s a Backpack that doesn’t suit your travel needs, a Hair Accessory that doesn’t match your vision, or an Arthritis-friendly tool that requires a different specification. That’s why we’ve created a straightforward, transparent returns and exchanges process, designed with our global community of style-savvy, practical individuals in mind.

1. Our Return & Exchange Window

You may return or exchange most items within 15 days of the delivery date. The item must be in its original, unused, and unwashed condition, with all tags attached and in the original packaging.

2. How to Initiate a Return or Exchange

Follow these simple steps to start your return or exchange process:

1. Contact Our Team: Email us at [email protected] within the 15-day window. Please use the subject line “Return/Exchange Request” and include your order number.
2. Provide Details: Let us know the reason for the return/exchange and whether you’d like a refund, store credit, or an exchange for a different size/color/item.
3. Receive Instructions: We will reply within 1-2 business days with a Return Merchandise Authorization (RMA) number and detailed instructions on where to ship the item.
4. Ship the Item: Securely package the item, include the RMA number inside the package, and ship it to the address we provide. We recommend using a trackable shipping service.

3. Return & Exchange Request Template

To make the process even easier, you can copy and paste the template below into your email to us:

4. Refunds: Timing & Method

Once we receive and inspect your returned item, we will process your refund or exchange.

• Processing Time: Refunds are typically processed within 5-7 business days after we receive the return.
• Refund Method: The refund will be issued to the original payment method used for the purchase (Visa, MasterCard, JCB, or PayPal). Please note that it may take an additional 5-10 business days for the refund to appear on your bank or card statement, depending on your financial institution’s policies.
• Shipping Costs: Original shipping fees are non-refundable. For exchanges, we will cover the cost of shipping the replacement item to you via standard shipping.

5. Items That Cannot Be Returned or Exchanged

To ensure hygiene and safety for all our customers, the following categories of products are final sale and cannot be returned or exchanged unless they arrive damaged or defective:

• Intimates & Bras (for hygiene reasons)
• Bath & Body products (including any opened or used items)
• Hair Care products (if seal is broken)
• Jewelry that is personalized or custom-made
• Any item that is not in its original condition, is damaged, missing tags, or shows signs of use.

If you receive a damaged or defective item from any category (including those listed above), please contact us immediately at [email protected] with photos of the product and packaging, and we will gladly resolve the issue.

6. Exchanges

We are happy to offer exchanges for size, color, or a different product of equal value. Exchanges are subject to product availability. If the item you wish to exchange for is of higher value, you will be charged the difference. If it is of lower value, we will issue a store credit for the difference.

7. International Returns

As we serve a global community (excluding some Asian and remote regions), customers are responsible for any return shipping costs and applicable customs duties or taxes for international returns. We advise retaining your shipping receipt until the return is complete.